Privacy Policy

1. Introduction

Draia LLC ("Draia," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at draia.ai (the "Site") or use our services.

Please read this Privacy Policy carefully. By using the Site or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you book a Marketing Audit or contact us
• Business information such as your med spa name, location, and marketing details
• Any other information you voluntarily provide through forms, emails, or phone conversations

Information collected automatically:

• Device information (browser type, operating system)
• IP address and general location data
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Schedule and conduct Marketing Audits and consultations
• Send appointment confirmations, reminders, and follow-up communications
• Respond to your inquiries and provide customer support
• Send marketing and promotional communications (with your consent)
• Analyze usage patterns to improve the Site and our services
• Comply with legal obligations

4. SMS/Text Messaging

If you provide your phone number and consent to receive text messages, we may send you:

• Appointment confirmations and reminders
• Follow-up messages regarding your consultation or inquiry
• Service-related updates
• Marketing messages (only with your express opt-in consent)

Message frequency varies. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. For support, contact us at manny@draia.ai.

We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any service from Draia.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (e.g., CRM platforms, email services, scheduling tools) — these providers are contractually obligated to protect your information
• Legal authorities when required by law, court order, or governmental regulation
• Business transfers in the event of a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking

We may use cookies and similar technologies to improve your experience on the Site. These include:

• Essential cookies required for the Site to function properly
• Analytics cookies to understand how visitors interact with the Site
• Marketing cookies to deliver relevant advertising (with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at manny@draia.ai. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party site you visit.

12. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Draia LLC
6549 Mission Gorge Rd #3011
San Diego, CA 92120
Email: manny@draia.ai